Support Manager

Location:   This role is an in-office position. You must be willing to work East Coast hours.

About Us:  We're Zocks AI, a venture capital-backed startup changing the world of financial services. Our platform helps Financial Service professionals focus on their clients, save time, and ultimately accelerate their business. We use AI to bridge human conversations with business systems, saving hundreds of hours per year for our customers. Our Leadership Team has experience from leading technology companies like eMoney Advisor, Riskalyze, Microsoft, Twilio, Ustream (acquired by IBM), and Hearsay Systems.

Why we're hiring for this role:  
Zocks AI is seeking a Support Manager to join our Solutions Delivery team and play a pivotal role in driving success for our Financial Services clients. This individual will be a problem-solver who thrives on tackling challenges across technical, workflow, and business domains. With a focus on delivering high-impact outcomes, you will help make our customers successful by responding to support inquiries and solving customer problems.
This role is perfect for someone who thrives leading customer-facing teams, with a strong passion for solving problems and delivering exceptional experiences.
** You must love working with customers and find joy in solving their most complex challenges.**

Visas :  We are unable to sponsor work visas for this role, and you must be authorized to work in the United States.

Interview Schedule:   30-minute call with our recruiter, and up to three 30-45-minute calls with members of our team, followed by an offer pending references. At least one interview will cover support scenarios. The estimated interview time commitment is up to 3 hours.

Please note that, due to the nature of our work in the financial services industry, the selected candidate will be  subject to background and reference checks  as part of the onboarding process.

We are an equal opportunity employer and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At Zocks AI, we value diversity and believe it enhances our creativity, innovation, and overall success. We encourage all qualified people to apply.